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Power Control Guarantee

Many CyberPower Systems products come with a Connected Equipment Guarantee. The Connected Equipment Guarantee that came with the product when you purchased it controls whether or not you are entitled to coverage. The following should assist you in determining if any damage suffered by equipment connected to a CyberPower Systems device is covered.

To determine if you are qualified, ask yourself the following questions:

    Did you purchase a CyberPower Systems device covered by Connected Equipment Guarantee (we refer to the CyberPower Systems device as the “CPS Product”)?

  • Were you the initial purchaser of the CPS Product and the owner of the CPS Product at the time of the failure?
  • Did you register the CPS Product or do you have other proof of purchase such as a copy of the receipt?
  • Did you have equipment directly plugged into a CPS Product when a Power Disturbance passed through the CPS Product?
  • Did the Power Disturbance exhaust the protection capacity of the CPS Product or damage the CPS Product?
  • Had the CPS Product been altered?
  • Was the Connected Equipment damaged due to a failure of the CPS Product?
  • Was the Connected Equipment properly connected to the CPS Product and were the CPS Product and the Connected Equipment connected to properly wired and grounded outlets
  • Did you provide a suitable and proper environment for use and installation of the CPS Product and Connected Equipment?
  • Did you properly install and operate the CPS Product and Connected equipment in accordance with their owner’s manuals?
  • Did you operate the CPS Product at all times within the limitations on the CPS Product’s VA capacity as stated in this User Manual?
Connected Equipment Protection Policy Euros Limits
For customers that meet the qualifications and conditions in this policy, CyberPower Systems will provide reimbursement (cost of repair or fair market value) up to the Euros limits stated as follows:
Product Family CEG Amount
Value Series / Value SOHO Series Up to 50,000 Euros
BS Series Up to 50,000 Euros
DX Series Up to 50,000 Euros
EX Series Up to 50,000 Euros
BRICs Series / BRICs LCD Series Up to 50,000 Euros
Intelligent LCD Series Up to 50,000 Euros
PFC Sinewave Series Up to 50,000 Euros

Product Family CEG Amount
Office Rackmount Series Up to 100,000 Euros
Professional Tower Series Up to 100,000 Euros
Professional Rackmount Series Up to 100,000 Euros
Online Series Up to 100,000 Euros
Online S Series Up to 100,000 Euros

There are exclusions to the Connected Equipment Guarantee. Some of these are:

  • The Connected Equipment Guarantee is not "first Dollar " coverage. CyberPower System’s obligation is reduced by any amount you are entitled to recover from other sources including insurance, other warranty coverage, or extended warranty coverage even if you do not make a claim for recovery from that other source.
  • The Connected Equipment Guarantee does not cover damage to Connected Equipment or apply if the CPS Product has been operated in a failure mode or not in compliance with CyberPower operating instructions and manuals, or if the Connected Equipment has been operated in a failure mode or not in compliance with the instructions and manuals of its manufacturer/vendor.
  • Damage to data, records, or software is not covered.
  • Damage from causes other than AC Power Line Transients, spikes, or surges on properly installed, grounded and code-compliant 230 volt power lines in the Europe; transients, surges or spikes on standard telephone land lines, ethernet network lines, or coaxial cable lines when properly installed and connected.
  • Damages from fire, flood, wind, rain, rising water, leakage or breakage of plumbing, abuse, misuse or alteration of either the product or the Connected Equipment.
  • Liability for personal injury or consequential damages. It does not cover loss of profits, business interruption, loss of information, or data. This exclusion applies even though damage or loss is caused by negligence or other fault.

Making a Power Control Guarantee Claim
To make a Warranty claim for damage to Connected Equipment under the Power Control Guarantee, you must do the following:

  • Complete and return the CyberPower Warranty card or provide reasonable proof of purchase, for example, a sales receipt that establishes you as the original end-user of the Product.
  • Call CyberPower at +31 (0)40 2348170 or write to CyberPower at Flight Forum 3545, 5657DW Eindhoven, The Netherlands, e-mail CyberPower at within ten (10) days of the date of the event for which you wish to make a claim for warranty service.
  • When you contact CyberPower, identify the Product, the Purchase Date, and the item(s) of Connected Equipment. Have information on all applicable insurance or other resources of recovery/payment that are available to the Initial Customer and the name of the power utility supplier for the location of the Connected Equipment and Request a Claim Number.
  • Pack and ship the CPS Product to CyberPower and, if requested, the item(s) of Connected Equipment, a repair cost estimate for the damage to the Connected Equipment, and all claim forms that CyberPower provides to you. Show the Claim number on the shipping label or include it with the CPS Product. Initial Customer shall prepay all shipping costs, must pay the cost of the repair estimate and is responsible for packaging and shipment.
  • The Connected Equipment Protection Policy in this website is applicable in countries of European Union and Switzerland and Norway only.
  • CyberPower Systems reserves the right of determining the Connected Equipment Guarantee Claim..
  • Effective date: 1 Jan., 2011
  • Download Connected Equipment Guarantee Application Form
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