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FAQ Software
PowerPanel® Personal Edition
  • Which operating systems PowerPanel Personal Edition software can support?
  • 32-Bit Versions:
    Windows 7/8/98 SE/2000/ME/XP/Vista/Server 2003 /Server 2008
    64-Bit Versions:
    Windows 7/8/2000/XP/Vista/Server 2003 /Server 2008
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  • How do I disable the UPS alarm?
  • Go to Configuration>>Notifications>>Battery Backup Alarms and select disable alarm at all times.
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  • How can I locate my unsaved documents after restarting the computer when PPPE has shutdown the system due to a power outage?
  • The documents will be saved in C:\Documents and Settings\your name\My Documents\Auto Saved directory.
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  • How do I verify that a computer will be shut down in the event of power outage?
  • Follow the steps below to test the shutdown function:
    • Go to Configuration>>Runtime.

    • Choose the Preserve Battery Power option and specify the delay time.
    • Unplug the UPS from the wall to put the UPS in battery mode and wait for the delay time to run out.
    • Click the OK button on the popup dialog to agree to PPPE shutting down your computer.
    • Your computer will be shut down by PPPE. This verifies that PPPE can successfully shutdown the computer in the event of a power outage.
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  • How do I test a scheduled shutdown?
  • Follow the steps below to test a scheduled shutdown:

    • Go to Configuration>>Schedule.
    • Specify the shutdown time in the OFF column on the specified weekday 5 minutes later than the current time and date.
    • Wait for 5 minutes.
    • Click the OK button on the popup dialog to agree to PPPE shutting down your computer.
    • The PPPE software will request the computer shutdown after the 5-minute delay is up. This verifies the PPPE software can perform a scheduled shutdown successfully.
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  • Why does the shutdown occur earlier than the configured time?
  • A: The load is too high. Large loads on a UPS will deplete capacity quickly and the remaining runtime will also drop fast.

    • Reduce the load on the UPS to increase the runtime.
    • Verify that the batteries are fully charged. If the capacity is too low, charge the batteries to full capacity.
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  • Why does the PPPE software provide little UPS information when using the serial connection to the UPS?
  • Due to difference of serial port specification, your UPS may support either DB9 or RS-232 standard. PPPE software provides less UPS information using the DB9 than RS-232. If your UPS has USB capability, it is recommend to use the USB to connect to the UPS in order to obtain more information.
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  • I have installed PowerPanel Personal Edition on my computer, but why it will not establish communication with the UPS?
  • Please follow the steps below to resolve the problem:
    • The UPS may not be switched on. Verify the UPS is on.
    • Make sure that no other application is using the UPS USB port or serial port.
    • Make sure the serial or USB cable is securely and properly connected to the UPS and computer.
    • Make sure the PowerPanel® Personal Edition service is running. If the service has stopped, please follow the steps below to restart the service:
      - Open the Command Prompt window.
      - Change to the C:\Program Files\CyberPower PowerPanel Personal Edition directory.
      - Use the command, assist.exe -start service, to start the service.
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  • The PowerPanel Personal Edition taskbar notification area disappeared. How can I get it back?
  •  Follow the steps below to restart the taskbar notification area:

    • Open the Command Prompt window.
    • Change to the C:\Program Files\CyberPower PowerPanel Personal Edition directory.
    • Use the command, assist.exe -start tray, to start the taskbar notification area.
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  • The PowerPanel Personal Edition installation failed. What was wrong?
  • If the installation file is from the CyberPower website, it may have become corrupt during the download. Please download the installation file again.

     

    The installation may have failed due to a previous installation or a previous version. Verify that there is no previous installation or previous version on your computer.
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  • Can I use a different software package to manage my CyberPower UPS?
  • So far CyberPower UPS systems do not work with other UPS manufacturer’s software (APC – Powerchute, Tripplite – PowerAlert, etc), but many models do support OS supplied power management (e.g. Vista, XP, OS X).
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  • Do I need to install PowerPanel software for my UPS to work properly?
  • Installing PowerPanel software will give you more additional features, control, and the ability to automatically shut down your computer in event of a power outage. That being said, the UPS will provide surge suppression and battery backup without using the software.
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  • Will my CyberPower UPS work without the PowerPanel software?
  • Yes. The UPS can function well even without PowerPanel installed. However, your computer will not shut down automatically without the software. Besides it can also provide more functions such as scheduling and parameters settings. To know more about our PowerPanel software, please refer to the PPPE/PPBE user's manual.
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    PowerPanel® Business Edition
  • If multiple computers are connected to a single UPS, how do I determine which computer to install the Agent or the Client on to ensure each computer can be shut down gracefully in event of power outage?
  • The computer that is connected to the UPS with a serial or USB cable should install the Agent, and the others should install the Client.

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  • After the PowerPanel® Business Edition installation is complete, how do I access the web interface?
  • On Windows, you can select the Start > All programs >PowerPanel Business Edition >PowerPanel
    Business Edition Agent (or PowerPanel Business Edition Client/ PowerPanel Business Edition
    Center) for local use. You can also enter the URL, http://hosted_computer_IP_address:3052, in the
    address filed of the web browser from a remote computer.


    On Linux, you only enter the URL, http://127.0.0.1:3052, the address field of the web browser from a
    remote computer for a local access. You can also enter the URL,
    http://hosted_computer_IP_address:3052, in the address filed of the web browser from a remote

    computer.
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  • Which operation systems are supported by PowerPanel® Business Edition software? And which browser supports them?
  • 32-Bit Versions:
    Windows 7/8/98 SE/2000/ME/XP/Vista/Server 2003 /Server 2008

    Citrix XenServer 5 or later/ Red Hat Enterprise 5.1/ Fedora 7/ SUSE 10.1/ Debian 5.1/ Ubuntu 9.10

    64-Bit Versions:
    Windows 7/8/2000/XP/Vista/Server 2003 /Server 2008

    Ubuntu 11.04/Open SUSE 11.4

     

    Web Browser:
    Microsoft Internet Explorer 7 or above
    Firefox 2.0 or above
    Google Chrome

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  • What is the difference of the NCL (Non-Critical Load) outlet and CL (Critical Load) outlet? Which equipment should connect to NCL outlet or CL outlets?
  • The NCL outlets are only available on specific UPS models and are designed to be powered off early to maximize the battery runtime for the CL outlets. Non-critical equipment such as redundant
    equipment ,monitors, or other non critical equipment should be connect to the NCL outlets to be
    powered off early. This will maximize the battery runtime for critical equipment such as servers on the CL outlets.
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  • What network protocol is used in PowerPanel® Business Edition?
  • SNMP is used on communications between Client, Center, PDU or UPS with remote management card. HTTP and HTTPS are used between the Agent and the Client.
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  • What the network ports are used by PowerPanel® Business Edition?
  • Port 3052 (UDP/TCP), port 53568 (TCP), port 162 (UDP) and port 53566(UDP)
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  • How do I uninstall PowerPanel® Business Edition?
  • On Windows, go to Start > Control Panel > Add or Remove Programs. Click the Change/Remove button of PowerPanel® Business Edition to uninstall the program.


    On Linux and VMware ESX/ESXi, only PowerPanel® Business Edition Client can be installed. The

    default installation directory is /usr/local/ppbe on the Linux platforms and /opt/ppbe on VMware ESX/ESXi. Users can execute the uninstall.sh command in the installation directory to uninstall the program.
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  • How to setup PPBE Client for connection with RMCard on the UPS?
    • Using Power Device Network Utility to detect the IP address of RMCard or change it.
    • Login to PPBE Client.
    • Selection PoweràConfiguration then set RMCard IP and outlet port in PPBE Client.
    • Selection PoweràInformation then check the UPS information.
    • Selection Event ActionàSettings then set the shutdown time and type for the PC.
    • Selection Event ActionàEvents then define the event action when the UPS event triggered.
    • Login to RMCard.
    • Selection UPSàPowerPanel List and check the connected PC information.
    • Selection UPSàSchedule and you can define the UPS shutdown and restore schedule in RMCard.
    • The communication between PPBE Client and RMCard should work well.
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